Artisan chocolates, macarons, and thoughtful keepsakes, delivered by hand across New York.
Valentine’s Day is one of the busiest delivery days of the year in New York City. Building access rules, traffic, walkups, and security all play a role in how deliveries unfold.
This FAQ sets clear expectations and shares practical guidance to help your flowers arrive smoothly.
Looking for cutoff times by neighborhood?
See our timing guide here: NYC Valentine’s Day flower delivery cutoffs by neighborhood (2026).
The most important thing you can do
Please include a recipient phone number and clear access instructions. On a very busy day like Valentine’s Day, this makes the biggest difference and helps avoid delays or redelivery.
- Doorman buildings: recipient name as listed in the lobby or building system
- Walkups: unit number, buzzer, and entry instructions
- Offices: company name, floor, suite, and reception details
- Hotels: guest name and concierge or front desk instructions
FAQ: NYC Valentine’s Day flower delivery
Do you deliver on Valentine’s Day in NYC?
Yes. We deliver across NYC with limited capacity on Valentine’s Day. Ordering early improves selection and delivery options.
Can you guarantee a specific delivery time?
No. Deliveries occur throughout the day and exact timing cannot be guaranteed on Valentine’s Day due to volume, traffic, and building access. If timing is critical, the best approach is to include a phone number so we can call and agree next steps if needed.
Is same day delivery guaranteed on Valentine’s Day?
No. Same day delivery is limited and not guaranteed. Availability depends on product, location, and remaining delivery capacity.
Do you deliver to doorman buildings?
Yes. Doorman buildings are often the smoothest deliveries. Please ensure the recipient name matches the building’s records.
Do you deliver to walkups?
Yes. Walkups require accurate details. Please include unit number, buzzer, and a reachable phone number.
Do you deliver to offices?
Yes, when the building can accept deliveries. Please include company name, floor, suite, and reception instructions. Some offices restrict deliveries later in the day on Feb 14.
Do you deliver to hotels?
Yes, when the hotel can accept deliveries. Please include the guest name and any concierge or front desk instructions. Many hotels will not accept flowers without a confirmed guest name.
What happens if the recipient is not available?
If it is safe and permitted, we may leave the flowers in a secure location and take a photo for proof of delivery. If a safe drop off is not possible, we will use the phone number provided to call and agree next steps.
Do you leave flowers outside the door?
When appropriate and safe, yes. We aim to leave flowers in a safe place and document delivery with a photo. If the location is not suitable or building rules prohibit it, the flowers will not be left unattended.
Will I be charged for redelivery?
Yes. If redelivery is required due to missing or incorrect details, or because the recipient cannot receive the delivery and a safe drop off is not possible, a redelivery fee applies. Clear instructions and a reachable phone number help avoid this.
What if the exact flowers or colors I selected are unavailable?
During Valentine’s week, availability can change quickly. If a specific flower or color is unavailable, we will design a florist’s choice arrangement in the same palette and value, using the best available stems.
Can I add chocolates, macarons, candles, or a plush gift?
Yes. Add ons can be selected at checkout and are a popular way to complete a Valentine’s delivery. Browse add ons here.
What is the best way to ensure a smooth delivery?
Order early, choose a trusted design, and provide complete delivery details. On Valentine’s Day, flexibility and clear communication lead to the best outcomes.
Ready to order?
Choose your flowers first, then add a gift at checkout.